Who We Are

A member‑owned organization built to strengthen community financial institutions

For more than 50 years, SHAZAM has taken a different approach to the way we do business. As a member-owned payments network and trusted financial services technology provider, we work alongside community banks and credit unions to help them compete and thrive in a rapidly changing industry. Built by — and for — the people who serve local communities, their priorities guide our direction. We believe these local institutions play a vital role: fueling small-town economies, supporting growing neighborhoods and keeping money moving in the places people call home. 

Rooted in that shared purpose, we deliver innovative, reliable and cost-effective solutions that protect transactions, expand access and give our clients the tools they need to stand apart. Our collaborative foundation continues to guide us — and for those interested in how it all began, our full story shows just how deeply that spirit runs.

Explore SHAZAM's history

Our Vision, Mission & Core Values

From the beginning, SHAZAM has been guided by a simple but powerful belief: community financial institutions deserve a trusted partner dedicated to their long‑term success. Since 1976, that belief has inspired our commitment to innovation — delivering secure, cost‑effective payment solutions that help local institutions strengthen the communities they serve. Everything we do is grounded in a mission that puts our clients first and values that reflect who we are.

Advancing payments technology for community financial institutions

For decades, SHAZAM has led payments innovation — from the first integrated POS pilot to early debit-at-the-pump transactions. Every milestone reinforces our commitment to member‑driven financial services that strengthen institutions and the communities they serve.

When rising participation fees in the late 1990s threatened affordability, SHAZAM launched ITS Bank to advocate for members, saving millions and reaffirming our role as a trusted technology partner. Today, we continue to evolve with a broad portfolio of forward‑thinking solutions that preserve independence, resilience and the personal-service legacy of community financial institutions.

The SHAZAM difference

SHAZAM has remained a member‑owned payments network from the start. Under Dale Dooley’s 25+ years of leadership as president and CEO, the organization was built to reinvest in technology to boost member success rather than maximize shareholder returns.

That commitment continues today. The Dooley family remains actively involved, providing continuity and a long‑term perspective that prioritizes resilience, operational efficiency and sustainable growth for community banks and credit unions. Through strong partnerships, advocacy and nationwide reach, SHAZAM continues to elevate community banking at both state and national levels.

Investing in your future

At SHAZAM, we’re accelerating investment in payments and network development to deliver member‑focused solutions that keep pace with evolving consumer expectations. Our commitment to modern, secure and scalable financial technology can help you stay protected, compliant and ready for what’s next.

As a member‑owned organization, innovation isn’t just our mission — it’s our promise. For more than 50 years, we’ve championed the needs of banks and credit unions, driving the advocacy and advancements to prioritize success for decades to come. If you're looking for a partner committed to strengthening your institution and the communities you serve, you’re in the right place.